FOR KITCHEN TRADE PROFESSIONALSOPEN A TRADE ACCOUNT
Privacy Policy
Development review notice: This policy is published for review while the KBB Doors website remains in development. It will be checked again before the website launches.
Last updated: 15 October 2026
This notice explains how KBB DOORS LTD collects and uses personal data when you visit our website, apply for a trade account, contact us, request a quotation, hold an account with us, place an order or otherwise deal with KBB Doors.
1. Who we are
KBB Doors is a trade supplier of made-to-measure kitchen doors and related products. For data protection purposes, the controller of your personal data is KBB DOORS LTD, operating under the KBB Doors brand (referred to as “KBB Doors”, “we”, “us” or “our”).
- Company number: 17257127
- Registered office: Dynevor House, 5 – 6 De La Beche Street, Swansea, United Kingdom, SA1 3HA
- Trading address: 26 Springfield Way, Anlaby, Hull HU10 6RJ
- Privacy contact: The Data Protection Contact
- Email: sales@kbbdoors.com
- Telephone: 01482 765325
- Online contact form: kbbdoors.com/contact/
2. The personal data we collect
Depending on how you interact with us, we may collect:
- Identity and contact details, such as your name, job title, business name, trading address, delivery address, email address and telephone number.
- Trade account application details, such as your company registration number, website, business type, expected requirements and other information you provide about your business.
- Account details, such as your username, account preferences and records of account activity. We do not have access to your password in readable form.
- Quotation and order details, such as products, dimensions, finishes, drilling or other specifications, quantities, delivery details, order history and related correspondence.
- Payment and transaction details, such as payment status, invoice information and limited payment references. Card or bank payment details may be collected directly by our payment provider rather than stored by us.
- Communications, including enquiries, support requests, complaints and notes of telephone or email conversations.
- Technical and usage data, such as IP address, browser and device information, pages visited, referral information, cookie identifiers and server or security logs.
- Marketing preferences, including whether you have asked to receive or stop receiving marketing communications.
- Fraud, security and verification information where reasonably needed to protect our business, customers and website.
Please do not send us special category data, such as health information, unless it is genuinely necessary and we have asked you to provide it.
3. How we obtain personal data
We usually obtain personal data:
- directly from you when you submit a form, apply for an account, contact us, request a quote, place an order or use your account;
- from another person within your organisation who provides your details as a business contact or delivery contact;
- from publicly available business sources, such as Companies House, your organisation’s website or other public trade information, when we assess or verify a trade application;
- automatically through our website, cookies, server logs and similar technologies; and
- from service providers involved in payments, deliveries, fraud prevention, IT support or account administration.
If you give us another person’s details, you must have authority to do so and should make this notice available to them.
4. How and why we use personal data
UK data protection law requires us to have a lawful basis for each use of personal data. The bases most relevant to us are taking steps before entering into a contract, performing a contract, complying with a legal obligation, pursuing our legitimate interests and obtaining consent where it is required.
| Purpose | Typical lawful basis |
|---|---|
| Responding to enquiries and quotation requests | Steps before entering into a contract; our legitimate interests in responding to business enquiries |
| Assessing, verifying and administering trade account applications | Steps before entering into a contract; our legitimate interests in deciding who we trade with and preventing misuse or fraud |
| Creating and managing trade accounts | Performance of a contract; our legitimate interests in administering customer relationships |
| Preparing quotations and processing, manufacturing and delivering orders | Steps before entering into a contract; performance of a contract |
| Taking payment, issuing invoices and maintaining financial records | Performance of a contract; compliance with legal obligations |
| Providing customer service and handling changes, returns, faults or complaints | Performance of a contract; our legitimate interests in supporting customers and resolving disputes |
| Protecting our website, systems, staff and customers; detecting misuse or fraud | Our legitimate interests in security and fraud prevention; compliance with legal obligations where applicable |
| Establishing, exercising or defending legal claims | Our legitimate interests; compliance with legal obligations |
| Improving our website, products and service | Our legitimate interests in understanding and improving our business; consent where optional cookies or similar technologies are used |
| Sending relevant business marketing | Our legitimate interests where the law permits; consent where it is required |
| Recording and respecting marketing or cookie choices | Compliance with legal obligations; our legitimate interests in maintaining accurate suppression records |
Where we rely on legitimate interests, we consider whether our use is necessary and balance our interests against the rights and reasonable expectations of the people concerned.
You may object to direct marketing at any time by using the unsubscribe facility in the message or contacting us at sales@kbbdoors.com.
5. If you do not provide requested information
Some information is needed so that we can assess a trade application, provide a quotation, enter into a contract, manufacture an order, arrange delivery or meet a legal requirement. If you do not provide it, we may be unable to open or maintain an account, respond fully to your request or supply the relevant products or services.
We will make clear where information is required and where it is optional whenever reasonably possible.
6. Who we share personal data with
We may share personal data, where necessary, with:
- website hosting, software, email, form, account, customer support and IT service providers;
- payment processors, banks and providers involved in preventing payment fraud;
- carriers, delivery partners, warehouses and other businesses involved in fulfilling an order;
- professional advisers such as accountants, auditors, insurers, solicitors and debt recovery providers;
- identity, business verification, fraud prevention or credit reference providers, if we use them for a particular application or credit facility;
- regulators, courts, law-enforcement bodies, tax authorities or other public bodies where disclosure is required or permitted by law; and
- a buyer, investor or professional adviser in connection with a proposed sale, reorganisation or transfer of all or part of our business, subject to appropriate safeguards.
Our service providers may use personal data only for the agreed purpose and must protect it appropriately. We do not sell personal data.
7. International transfers
Some of our service providers may store or process personal data outside the United Kingdom. Where this happens, we will use a transfer mechanism recognised by UK data protection law, such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, together with any additional safeguards that are reasonably required.
You may contact us for more information about the safeguards used for a particular transfer.
8. How long we keep personal data
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, warranty, fraud-prevention and dispute-resolution requirements. Our normal retention approach is:
| Record type | Normal retention |
|---|---|
| Unsuccessful or incomplete trade account applications | 12 months after the final decision or last activity |
| General enquiries that do not lead to an account or order | 24 months after the enquiry is closed |
| Customer account, quotation, order and contract records | For the customer relationship and normally 6 years after the final transaction or end of the relationship |
| Invoices, payment and tax records | At least 6 years, or longer where the law requires |
| Complaints, warranty matters and legal disputes | For the life of the matter and the relevant legal limitation period |
| Direct-marketing records | Until you opt out or the information is no longer relevant; a minimal suppression record may be retained so that we respect an opt-out |
| Cookie, analytics and website security data | For the period appropriate to the cookie, service or security purpose, as described in our cookie controls or provider settings |
We may retain data for longer where a complaint, claim, investigation or legal hold makes this necessary. We may anonymise data so that it can no longer identify anyone and use that anonymous information for statistical or business purposes.
9. How we protect personal data
We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, alteration, disclosure or access. These measures include access controls, account security, backups, software maintenance and limiting access to people and suppliers who need the information for their work.
No internet service is completely secure. If we become aware of a personal-data breach, we will assess and manage it in accordance with applicable law.
10. Your rights
Depending on the circumstances, you may have the right to:
- ask for a copy of your personal data;
- ask us to correct inaccurate or incomplete data;
- ask us to erase personal data;
- ask us to restrict how we use personal data;
- object to our use of personal data, including an absolute right to object to direct marketing;
- receive certain personal data in a portable format;
- withdraw consent at any time where we rely on consent; and
- ask for human intervention where a solely automated decision has a legal or similarly significant effect.
These rights are not absolute and exemptions may apply. We may need to verify your identity before acting on a request. We will not normally charge a fee, but the law permits a reasonable fee or refusal in limited circumstances.
To exercise a right, contact The Data Protection Contact by emailing sales@kbbdoors.com, writing to our trading address above or using our contact form. If you use the form, please state that your message concerns data protection.
We do not currently make decisions about individuals that produce legal or similarly significant effects using solely automated processing.
11. Cookies
We use cookies and similar technologies that are necessary for the website, account and security features to operate. We will ask for consent before using optional analytics, advertising or similar cookies where the law requires it. Our cookie controls and Cookie Policy explain the cookies in use and how to change your choices.
12. Children
KBB Doors is a trade service and is not intended for children. We do not knowingly offer trade accounts or sell products to anyone under 18.
13. Other websites
Our website may link to websites operated by other organisations. We are not responsible for their privacy practices. You should read the privacy information provided by the relevant organisation before submitting personal data to it.
14. Changes to this notice
We may update this notice when our business, systems or legal obligations change. The latest version will be published on this page with its revision date. If a change materially affects how we use existing personal data, we will take reasonable steps to bring it to the attention of the people affected.
15. Questions and complaints
Please contact The Data Protection Contact if you have a question or concern about how we use personal data:
- Email: sales@kbbdoors.com
- Online contact form: kbbdoors.com/contact/
- Telephone: 01482 765325
- Post: KBB Doors, 26 Springfield Way, Anlaby, Hull HU10 6RJ
You also have the right to complain to the Information Commission (ICO). Information about making a complaint is available at ico.org.uk/make-a-complaint/. We would appreciate the opportunity to address your concern before you contact the ICO, but you are not required to contact us first.
ICO postal address:
ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL