FOR KITCHEN TRADE PROFESSIONALSOPEN A TRADE ACCOUNT
Frequently asked questions
Useful answers. Before you order.
Accounts, finishes, delivery and support—find the practical details here.
Accounts & pricing
Who is a KBB trade account for?
Kitchen retailers, showrooms, makeover businesses, installers and other trade professionals supplying kitchen, bedroom or bathroom cabinetry. Tell us about your business and our team will help you get started.
What happens when I send my account details?
Our team reviews your business details and contacts you about the next steps. Once approved, the team creates your Trade Portal account. Sending this form does not automatically create an account.
Can I browse without an account?
Yes. You can explore the door range, finish options and published product information before opening an account.
How do I place an order or get trade pricing?
Existing customers can sign in to the Trade Portal to place and manage orders. For trade pricing, product advice or help with an order, contact our team. New to KBB? Open a Trade Account.
Doors & finishes
Are your doors made to measure?
Yes. Our developed door styles are manufactured to your required dimensions. Discuss size limits, drilling and matching components with our team when confirming your specification.
Where are your doors manufactured?
KBB manufactures cabinet doors in Britain, at 26 Springfield Way, Anlaby, Hull HU10 6RJ. The supporting handles, sinks, taps, appliances and quartz overlays are sourced ranges.
Is every finish available on every style?
Finish compatibility varies by door style. Check the options on the individual product page; High Gloss is available on selected styles. Our team can help confirm the combination you need.
Can I check a physical finish sample?
Ask our team about a physical sample before ordering. Screen colours are a guide, and some available finishes do not yet have an approved image online. Enquire about a sample.
Delivery & support
How are doors protected for dispatch?
Every door and panel is boxed for dispatch. Cardboard protection around all four sides of each door helps protect its edges against marks and transit damage.
Do you supply nationwide?
Yes. KBB supplies nationwide through its own fleet of 30 delivery vehicles. Ask the team to confirm the delivery arrangements for your order.
Who helps with an existing order?
Every customer has a dedicated account manager. Contact the team with your order reference and a description of what you need help with.
What does 48-hour remedials mean?
Urgent remedial items can be produced within 48 hours when required. This refers to production; your account team will confirm the arrangements for the item and its delivery.